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Conflict Resolution
Keeping Peace at the Borders
This session will focus on how to:
- Resolve problems between groups
This session is most suited for those who:
- Manage teams that regularly interact with other teams in IT
- Work with business groups outside the department
Description of material covered:
- Building good working relationships
- Identifying points of potential trouble
- Who should handle the issues?
- Identifying the issues in a specific situation
- How should it work?
- What changes need to occur?
- Resolving conflicting needs versus wants
- Creating a well-known escalation path
- Measuring the progress
- Providing a common emphasis and focus
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