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Giving and Receiving Feedback
This session will focus on how to:
- Give feedback and influence others’ behavior
- Hear feedback and alter one’s own behavior
This session is most suited for those who want to:
- Provide coaching and feedback for their team
- Work with business groups outside the department
- Accelerate their career development
Description of material covered:
- Benefits of feedback
- Why is it difficult to deliver or hear?
- Methods of learning
- The overall process
- Recognizing the problem or strength
- Clarifying what needs to change or continue
- Determining what must be said
- Organizing your comments
- Determining the best method to deliver the message
- Following up
- Voluntarily requesting feedback
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